The agreement.
NotesHQ is a product of ZShift Ltd, a company registered in England and Wales (company no. 14782359), with its registered office at 88 Gillingham Road, Gillingham, Kent ME7 4EP, United Kingdom. By creating an account or using NotesHQ, you agree to these terms.
If you're using NotesHQ on behalf of a company, you confirm you have authority to bind that company to these terms.
Your account.
- You need to be 13 or older to use NotesHQ. If you're under 16, please check with a parent or guardian first.
- Keep your password to yourself. You're responsible for activity on your account.
- One human, one account. Don't create accounts to evade limits, bans, or pricing.
- Tell us at support@noteshq.ai if you think someone else has accessed your account.
Your content stays yours.
Everything you put into NotesHQ — text, sketches, audio, files — is yours. You keep ownership and all intellectual property rights. You grant us a narrow licence to store, process, transmit, encrypt, and display your content solely to operate NotesHQ for you. That licence ends when you delete the content or your account.
We do not use your content to train AI models. We do not sell it. We do not look at it unless you ask us to (for support) and even then a human at NotesHQ only sees what you explicitly share.
Acceptable use.
Don't use NotesHQ to:
- Store or distribute illegal material, including CSAM. We report this to the relevant authorities, no exceptions.
- Harass, threaten, or defraud another person.
- Try to break, probe, scrape, or overload the service. Security research is welcome — write to security@noteshq.ai first and follow responsible disclosure.
- Resell, sublicense, or rebrand the service without a written agreement.
Payments & refunds.
- The free plan is genuinely free. No card required, no trial countdown.
- Premium is billed annually at £59.99. You can cancel any time from
Settings → Billing. - 30-day money-back guarantee on annual plans, no questions asked. Email support@noteshq.ai within 30 days of purchase.
- Prices include VAT where applicable.
Pebble hardware.
When you buy a Pebble device, the following extra terms apply:
- 14-day return window from the date you receive it, provided it's in re-sellable condition.
- 2-year hardware warranty against manufacturing defects. Doesn't cover physical damage, water damage beyond the IPX7 rating, or unauthorised repair.
- Pebble is a companion device — using it requires an active NotesHQ account.
- Free shipping within the UK. EU and US ship via DHL with tracking.
Service availability.
We work hard to keep NotesHQ up. We don't guarantee 100% uptime — nobody can — but we publish our status at status.noteshq.app and aim for 99.9% monthly availability. If we have a major incident, you'll see it on the status page within minutes.
AI features (NoteChat, NoteQ) require an internet connection and depend on third-party providers. They may briefly be unavailable. Your notes stay accessible regardless.
Liability, plainly.
We provide NotesHQ "as is." We do everything reasonable to keep your data safe, and our actual track record is good — but we can't promise zero bugs or zero downtime. To the extent allowed by law, our total liability to you for anything related to NotesHQ is capped at the amount you've paid us in the previous 12 months, or £100, whichever is greater.
Nothing in these terms limits liability for death, personal injury, or fraud — because that would be wrong.
Ending the agreement.
You can close your account anytime from Settings → Account. We'll purge your data within 30 days. We can suspend or close an account if it violates these terms or puts other users at risk — we'll tell you why and, where possible, give you a chance to fix it.
Changes to these terms.
If we change anything material, we'll email you at least 30 days before it takes effect, and you can close your account if you disagree. Small fixes (typos, clarifications) we just push through.
Governing law.
These terms are governed by the laws of England and Wales. Any dispute we can't resolve through a friendly email goes to the courts of England and Wales. Consumers retain all rights under their local consumer law.
© 2026 ZShift Ltd. Registered in England & Wales · No. 14782359 · 88 Gillingham Road, Gillingham, Kent ME7 4EP.